Privacy Policy

Janisis (“we”, “us”, or “our”) operates janisis.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with, and what rights you have over your data. Please read it carefully.

1. Information We Collect

Information you provide directly: When you submit our contact form we collect your name, email address, project type, required skills, timeline, project description, and expected user count.

Information collected automatically: When you visit our website, we and our third-party service providers automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages viewed, and approximate geographic location. This information is collected through cookies and similar tracking technologies described in Section 4 below.

Live chat: If you initiate a chat session through our live chat widget, we collect the content of that conversation and any contact details you provide during the session.

2. How We Use Your Information

• To respond to enquiries and provide project estimates
• To communicate with you about services relevant to your request
• To analyse website usage and improve our site and services
• To protect the security of our website (including CAPTCHA verification)
• To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Third-Party Services

We use the following third-party services, each of which may collect and process data independently under their own privacy policies:

• Zoho SalesIQ — We use Zoho SalesIQ to provide live chat support on our website. Zoho may collect chat transcripts, visitor information, and cookies. Zoho's privacy policy is available at zoho.com/privacy.html.
• Zoho PageSense — We use Zoho PageSense for website analytics, heatmaps, and visitor behaviour tracking. PageSense uses cookies to collect anonymised usage data. Zoho's privacy policy is available at zoho.com/privacy.html.
• Zoho Marketing Hub — We use Zoho Marketing Hub for website visitor automation and engagement tracking. This service may set cookies to identify returning visitors and track page interactions. Zoho's privacy policy is available at zoho.com/privacy.html.
• Cloudflare Turnstile — We use Cloudflare Turnstile for CAPTCHA verification on our contact form. Turnstile processes browser and network characteristics (including IP address) to verify that form submissions are from humans. No personal data is stored beyond what is required for this verification. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy.
• SMTP2GO — When you submit our contact form, your submission is transmitted to us via SMTP2GO, a transactional email service. Your information is processed solely for the purpose of delivering your message to our team. SMTP2GO's privacy policy is available at smtp2go.com/privacy.

4. Cookies

Our website uses cookies — small text files stored on your device — to enable certain functions and to analyse site usage. The cookies we or our service providers may set include:

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of this website.

5. Data Retention

We retain enquiry submissions for as long as is necessary to respond to your request and for a reasonable period thereafter for business record-keeping purposes, typically no longer than two years unless a longer period is required by law or by an ongoing business relationship. Analytics and behavioural data is retained subject to the retention settings of the applicable third-party service (typically 12–24 months).

6. Digital Communications

By submitting our contact form, you consent to receive email communications from Janisis that are directly related to your enquiry, including project estimates and follow-up correspondence. We will not add you to a general marketing mailing list without your separate consent.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to certain exceptions
• Opt-out of analytics — you can control cookies through your browser settings; see Section 4 for details

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the details in Section 9.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS and form submissions are transmitted using encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your information, please contact us:

• Phone: (844) 526-4747
• Website: janisis.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.